Refund policy

Return Policy

At CDS, we strive to provide you with the best products and service. If you’re not completely satisfied, here’s how our return process works:

1. Eligibility for Return

  • Timeframe: Products can be returned within 5 days of purchase.
  • Condition: Items must be unused, undamaged, and in their original packaging.
  • Exceptions:
    • Perishable or consumable items cannot be returned unless they are damaged or defective upon arrival.
    • Personalized or customized items cannot be returned unless there is a manufacturing defect or an error made by us.

2. How to Return

  • Contact Us: Email our customer support team at ecom@baijay.com with your order details and reason for return.
  • Approval: Our team will guide you through the process and provide a return authorization if your return meets the eligibility criteria.
  • Packaging: Securely pack the items in their original packaging, including all accessories or promotional items.
  • Documentation: Include the return authorization number and a copy of your original receipt or proof of purchase.
  • Shipping: Send the package back using a traceable and insured shipping method. Return shipping costs are your responsibility unless the return is due to a defective or incorrect item.

3. Refunds

  • Inspection: Once we receive and inspect your returned items, we’ll process your refund.
  • Refund Amount: You’ll be refunded for the purchase price of the returned items (excluding shipping charges or any additional fees).
  • Timeframe: Refunds may take a few business days to appear in your account, depending on your bank or payment provider.

4. Exchanges

We do not offer direct exchanges. If you want to exchange an item, please return the original product for a refund and place a new order for the desired item.

5. Damaged or Defective Items

  • Immediate Contact: If your item arrives damaged or defective, contact our support team at ecom@baijay.com right away.
  • Proof Required: We may ask for photos or other proof to verify the issue.
  • Resolution: For verified damages or defects, we will issue a refund, including any shipping charges.

6. Non-Returnable Items

The following items cannot be returned:

  • Perishable or consumable items, unless they are damaged or defective.
  • Personalized or customized items, unless there is a manufacturing defect or error on our part.

7. Policy Updates

We may update this policy at any time. Changes will take effect once they are posted on our website.

If you have any questions or need help with your return, feel free to reach out to us at ecom@baijay.com. We’re here to assist you.