Shipping policy

Shipping Policy

At CDS, we aim to deliver your orders promptly and efficiently. Below is our shipping policy outlining how we process and ship orders.

1. Shipping Timeframes

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.

  • Delivery Time: Shipping times vary based on location and shipping method chosen at checkout:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-4 business days

    • Express Shipping: 1-2 business days

  • Delays: Unforeseen circumstances, such as weather conditions, holidays, or carrier delays, may impact delivery times.

2. Shipping Costs

  • Shipping charges are calculated at checkout based on the selected shipping method and delivery location.

  • Free shipping may be available on select orders based on promotions or order value.

  • Any applicable duties or taxes for international shipments are the responsibility of the customer.

3. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • You can track your package via the carrier’s website or through your account on our website.

4. Shipping Restrictions

  • We currently ship within [Specify Regions or Countries].

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Some items may have shipping restrictions due to size, weight, or legal regulations.

5. Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact our support team at ecom@baijay.com.

  • If a package is marked as delivered but not received, please check with neighbors or your local carrier before reaching out to us.

  • We are not responsible for shipping delays caused by the carrier or other external factors.

6. Damaged Shipments

  • If your order arrives damaged, contact us immediately at ecom@baijay.com with photos of the damaged package and item.

  • We will work with the carrier to resolve the issue and arrange a replacement or refund if necessary.

7. Address Changes & Order Modifications

  • Once an order is placed, modifications or address changes may not be possible. Please double-check your shipping information before confirming your order.

  • If you need to make a change, contact us as soon as possible, and we will do our best to accommodate your request.

8. Policy Updates

  • We may update this policy at any time. Changes will take effect once they are posted on our website.

If you have any questions or concerns about shipping, feel free to reach out to us at ecom@baijay.com. We are happy to assist you.